Mobility Equipment Thank You

Thank you for your application

Please find details of our application and assessment process below:

Application and assessment process

Application Form: Assessment of the application form by the Applications Department.
Supporting Documents: Request for supporting documents.
Assessment of completed file by the Applications Department: Assessment by Senior Executive Applications Manager.
Decision by the CEO or a Trustee of Caudwell Children: Decision.
Beneficiaries parents / guardians informed of decision by letter.

Please note

If supporting documents are outstanding after six months of the initial request, your application will be closed as it will be assumed that you do not wish to continue. All your documents relating to that application will be securely destroyed. If you are having difficulty in returning these documents please call us and we can extend this deadline.

Caudwell Children ensures that all applications are processed as quickly as possible. As a guideline, this may take anywhere between one and six months, dependant on the complexity of the application, quick completion by the applicant, quantity of applications being assessed at the time and funds available. At any point, questions may arise from the assessment procedure, which may lengthen the process. It is in your interest to answer all questions as fully as possible and to provide all supporting documentation requested, as failure to do so will delay any decision.

Caudwell Children is unable to give decisions over the telephone.

Occasionally items do get lost in the post, although we encourage applicants not to chase their applications, if you do not hear from us within one month of submitting correspondence then please call us on 0345 300 1348.

Whilst we aim to process all applications as quickly as possible, we do ask you to be patient. Although we understand that you would like a decision on your application as soon as possible, we will not tolerate any verbal abuse, swearing or discourtesy to our staff or volunteers and this will result in your application being declined.

If you have not heard from us within 7 days please contact us on 0345 300 1348.