Learning and Development Manager

This is a permanent post responsible for the operational and administrative aspects of the Charity’s learning activity. You will take an active role in promoting and engaging employees from all departments across the Charity in all aspects of training, development and learning. As such, you will be familiar with different types of learning styles and be confident in delivering a variety of training sessions.

You will have a key role in ensuring that the charity is a learning organisation with a continual cycle of quality assurance in place supporting all departments. You will set and monitor standards and use the outcomes to assist service development and improvement within and across all departments.

About Caudwell Children

Established in 2000, Caudwell Children is a national charity that works to transform the lives of disabled children and their families, enabling them to challenge the barriers they face throughout childhood by providing practical and emotional support. The Charity is going through an exciting period of growth having recently opened a new state-of-the-art facility for multi-disciplinary therapy programmes for childhood disability and research of neurodevelopmental conditions, including autism, within the grounds of Keele University. It provides a state-of-the-art base for the Charity’s therapies and an environment where ground-breaking research can be undertaken, potentially changing the way some disabilities are treated, and affecting millions of people around the world. This is a fantastic and exciting opportunity to join a dynamic and fast-moving Charity at a time when it will attract national and international attention.

Main Duties:

• Create and deliver the training program for the business, ensuring it stays up-to-date with the changes to the law, CQC, HSE and NICE best practice guidelines.
• Plan, prepare and deliver induction for all new starters.
• Responsible for creating a training framework that covers all roles within the Charity, both mandatory and non-mandatory and any other required training.
• Source new training providers/packages/courses within budget.
• Draw upon a range of training methods (eLearning, power point, research activities, role play, presentations, practical, field-based, etc) to suit differing learnings needs.
• Ensure the training program supports staff to keep skills and knowledge up to date and to continue their professional development.
• Ensure all training in delivered in line with Company Policies & Procedures and Brand Values, including equality, diversity and inclusion.
• Monitor and evaluate the effectiveness of training programmes; provide reports to the senior leadership team; make sure learning methods are cost effective and make improvements where necessary.
• Assist line managers to solve specific training requirements either on a one to one or group basis; play a proactive role where individual additional training needs are identified.
• Build positive working relationships with colleagues and other professionals with whom you come into contact.
• Liaise with the management team to evaluate the ongoing effectiveness of our training to ensure a cycle of continuous improvement.
• Maintain accurate and up to date records relating to training compliance, and highlight any overdue training to line managers.
• Keep own practice and knowledge up to date through research, meetings and attending courses.
• Be prepared to work flexibly on an individual basis and as part of team.

Other:

• At all times to afford service users, colleagues and stakeholders the dignity and respect to which they are entitled with full regard to the organisations Equality and Diversity Policy.
• Confidentiality and data protection regarding all personal information and Caudwell Children activities must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the General Data Protection Regulations 2018.
• Contribute and co-operate fully with any regulatory or organisational inspections/audits.
• Have an awareness of relevant health and safety regulations and legislation.
• Be responsible for your own health and safety and that of anyone else whom your acts and omissions may affect and maintain a professional and hygienic personal appearance at all times.
• Effectively maximise all resources available in the course of your duties, minimising waste and working within budgets.
• Demonstrate commitment to ongoing personal and professional development, maintaining professional portfolio’s and training profiles.
• Keep up to date and integrate any relevant new initiatives, regulations and legislation as appropriate to your role.
• To work effectively and collaboratively as a member of the team, building and maintaining good working relationships with all colleagues, stakeholders and professionals from external agencies.
• Creation of comprehensive and robust information monitoring that is shared at all levels of the Charity and allows clarity and understanding of performance.
• Adhere to all Caudwell Children policies and procedures.
• Demonstrate commitment to Caudwell Children’s mission, vision and values.
• On occasion and when necessary work flexible hours to meet the needs of the business.
• Willingness to travel in order to meet the needs of the post.

• A good standard of general education.
• Experience of assisting in the production of learning materials and resources.
• Experience of delivering training to a wide audience using a variety of learning methods.
• Sound IT proficiency in Microsoft Office, database management, data analysis and reporting.
• Experience of using a database and producing reports and findings.
• Experience of creating and maintaining records and filing systems.
• Excellent team-working and communication skills.
• Excellent time management and organisational skills.
• Excellent interpersonal skills.
• Ability to work under pressure.
• An openness and willingness to learn new skills and to put these into practice.
• A personal commitment to the organisation’s values and principles.
• A commitment and the organisation’s approaches to equality and diversity.
• A positive can-do attitude.
• Ability to demonstrate a flexible approach to work.
• Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability.
• Undertake personal and professional development in order to meet the changing demands of the role.
• Able to travel to meet the needs of the role.

Desirable Criteria:

• Educated to degree level (or equivalent).
• CIPD Level 3 in Learning Practice (or equivalent).
• CIPD Associate Diploma in Organisational Learning & Development (or equivalent).
• Data protection and safeguarding awareness.
• Experience in scaling up training and development to match expansion plans.
• Experience working with volunteers and students.
• Experience of working in the Charity/Third Sector.
• Experience of working in ISO regulated organisations.
• Experience of working in CQC regulated organisations.

Disclosure and barring service checks

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for an Enhanced disclosures with children’s and/or adults’ barred list DBS check.

Location:

Caudwell International Children’s Centre (CICC)

Hours:

37.5 hours per week

Job description:

Download full job description and specification here